We offer a 5% discount for First Responders, Seniors, Military, and 1st time clients when you mention the website!

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team members!

469.679.1788

FAQ's

Frequently Asked Questions

We understand that you may have some questions and we're here to provide answers!

What is the best water softener system for my home?

The best water softener system depends on your water quality and usage. Our experts can assess your needs and recommend the ideal system for you.

How does a whole house filtration system work?

A whole house filtration system filters water as it enters your home, providing clean, filtered water from every tap.e.

Do you offer chlorine removal filtration systems?

Yes, we offer chlorine removal filtration systems that effectively remove chlorine and other contaminants from your water.

What is the best treatment for well water?

We offer custom well water treatment solutions tailored to your specific water quality issues, ensuring safe and clean drinking water.

Can you install a well water filtration system in my home?

Yes, we provide professional installation of well water filtration systems to improve your water quality.

How can I remove iron from my water?

Our iron filter and H2S filter systems effectively remove iron and hydrogen sulfide, improving the taste and quality of your water.

What are the solutions for treating hard water?

We offer various hard water treatment solutions, including water softeners and conditioners, to eliminate hard water problems.

Do you provide salt-free water conditioner systems?

Yes, we offer salt-free water conditioner systems as an alternative to traditional water softeners, providing conditioned water without the need for salt.

Can you install a whole house reverse osmosis system?

Yes, we install whole house reverse osmosis systems to provide your entire home with purified, great-tasting water.

Do you offer commercial water softener systems?

Yes, we provide commercial water softener systems tailored to the unique needs of businesses and commercial properties.

How do you treat stinky water?

Our stinky water treatment solutions effectively eliminate odors caused by hydrogen sulfide, providing odor-free water.

What treatment options do you offer for smelly water?

We offer effective smelly water treatment solutions to eliminate odors and improve the quality of your water.

Do you provide high-quality water softeners?

Yes, we offer high-quality water softeners that are efficient, durable, and designed to meet your water softening needs.

Can you install a professional water softener system?

Yes, our professional installation team can install a water softener system that meets your specific requirements.

What are the benefits of using an ultraviolet light water purifier?

An ultraviolet light water purifier effectively eliminates bacteria, viruses, and other microorganisms, ensuring safe and clean drinking water.

What is a water softener?

A water softener is a device that removes hard minerals like calcium and magnesium from water, resulting in softer water that is gentler on your skin and appliances.

How does a water softener work?

A water softener works by using a process called ion exchange to replace hard minerals in water with sodium ions, which are softer.

What are the benefits of using a water softener?

The benefits of using a water softener include softer skin and hair, longer-lasting appliances, reduced soap scum and mineral buildup, and improved water flow.

Do water softeners require maintenance?

Yes, water softeners require regular maintenance to ensure they are working properly. This includes cleaning the resin tank, adding salt, and checking the salt levels.

How often should I add salt to my water softener?

The frequency of salt additions depends on the size of the water softener and the water usage in your home. Typically, salt is added every 4–6 weeks.

Can a water softener remove iron from water?

Yes, some water softeners can also remove iron from water. However, you may need a specific type of water softener or an additional iron filter.

How much does a water softener cost?

The cost of a typical water softener and installation labor can range between $2,300 up to $8,500 depending on the water softener size, amount of labor required and additional materials required to complete the installation.

How long does a water softener last?

The lifespan of a water softener depends on the quality of the system and how well it is maintained. Most water softeners last between 10 to 20 years.

Where are you located?

We are located in Flower Mound, TX. We service a 50-mile radius. Contact us now to schedule a service!

What are your hours?

Our business hours are 8 am – 5 pm Mon–Fri CST.

What's your phone number?

Our number is (469) 679-1788.

What's your website address?

What's your email address?

Do I need to be present for the appointment?

Yes, we do require someone to be home for the entirety of the appointment.

High rises? 5th floor apartment?

We are unable to service high rises, or multi-story apartments at this time, however we are able to service multi-story homes. Contact us now to learn more.

COVID precautions?

All of our technicians are vaccinated and will wear appropriate PPE if you require them to do so.

Do you price match?

We will only consider price matching if we are comparing identical equipment. In most cases our products are superior to our competition. Contact us now to learn more!

What discounts do you offer?

We are happy to provide a 5 % discount to first responders, teachers, and military veterans. We also offer cash and check discounts. Contact us now to learn more!

What forms of payment do you take?

We accept payment via card, check, or cash at time of service. We also offer financing through Wisetack. Contact us for financing options!

Can I pay over the phone?

For security reasons we’ll send you a link via email or text which will have the invoice details and allow you to pay online. Would you prefer email or text?

You installed ___ for me, is it covered under warranty?

We have a 1 year warranty on parts and labor. Equipment warranties vary depending on the product; they range from one year to lifetime.

Are you licensed, bonded, and insured?

Yes, and we are able to provide you with a certificate of insurance upon request once the job is scheduled. We also carry workman’s comp insurance. If you need more information, please give us a call.

I need immediate service!

Please call us back and text us at 469-679-1788 for emergencies. We do our best to accommodate any emergency calls. The best thing to do is to turn the water off and dry up the water.

Who is the owner? Who does the work?

We are led by our head honcho, Roger Engbrock, who has been in the water treatment service industry for more than 10 years. Our service technicians receive continual training on the latest industry standards, water treatment trends, and technical requirements. We make sure they are fully equipped with the latest tools to do their work correctly and efficiently.

Do you offer bulk discounts for larger jobs?

We will only consider multi-installations on the same day and they need to be in the same neighborhood to get the best discount.

Certifications?

All of our technicians follow industry best practices and have certifications through the TCEQ.

How do you compare to _____?

We pride ourselves on our small family business, hard work, and dedication to great customer service. We back our workmanship and products to make sure you are completely satisfied.

Do you offer financing?

We do offer financing through our website via Enhancify.

Do I need to put a deposit down?

It is dependent on the job value and the equipment spec for the job. Visit our financing page to learn more.

What equipment do you sell?

For water filtration and softening equipment, we sell DFW Water Softeners Clack brand and Brita Pro Water filtration products. We’ve found them to be the most durable, reliable and efficient. For reverse osmosis systems we carry Proline 450/550, and WOW RO systems.

What is included in your pricing/service call?

Estimates are free. Service call fee is $85 to $150 depending on locations and reason for call. This gets our tech out there to assess the problem and goes towards the first hour of work. We also offer a 1 year labor warranty on any parts we install or repair. After Hours/Weekends/Emergency Service call is $200/hour. We also offer a 1 year labor warranty on any parts we install or repair.

For Testing:

Lead, Nitrate, Nitrite Testing = $325 (+ fee to expedite if requested)

Bacteria Testing = $125

All other Testing = $0

For all other Prices: We’ll take this information and have a manager give you a call back to discuss pricing. We can also provide prices from the Price Book if they ask.

Do you offer service agreements?

We do offer a monthly salt delivery and preventative maintenance service for $40 per month. For that price, we will deliver salt, used for water softeners. This also gives us an opportunity to perform routine maintenance for your system, like checking the water hardness levels and filters.

Do you offer water testing?

Lead, Nitrate, Nitrite, Well water testing = $400.00. This takes 7–14 days to get results, as they have to be sent to a lab. The results can be expedited for an additional fee. Roger will reach out with this information.

Bacteria Testing = $125. This takes 7 days to get results.

Free testing includes water hardness, chlorine, TDS, pH, and iron.

Do I need to get permits? Will you pull permits?

Please call to discuss with a manager.

How long will it take if a part needs to be ordered?

Currently we have a quick turnaround time on equipment, as 90 % of all required equipment is in stock. Any other parts are usually available within the week. Give us a call to learn more!

From Our Clients

Water Softeners

Clack Pro H20 Water Softeners

Brita Pro Water Softeners

Whole house filtration systems

DFW Whole House filtration system with Clack Digital Backwashing valve

DFW Whole House Filtration system with NRV (non rotating valve)

Pro 3 Stage filtration system with multiple filter options

DFW 20” Single Stage Big Blue system with multiple filter options

Brita Pro PFAS Filtering

Combo Packages Recommendations

DFW Mixed Media 1-2.5 Bathrooms

DFW Double Filtration - Water Softener and Whole House Filtration NRV

DFW Triple Filtration - Water Softener, WHF with NRV and 20” Sediment

DFW Best - Triple Filtration-WS, WHF with Backwash Valve

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Quick Links

Water Softeners

Whole House Water Filters

Reverse Osmosis Systems

Contact Us

Based in Flower Mound, TX

📞 (469) 679-1788

✉️ [email protected]

🕓Monday - Friday: 7am - 7pm

Areas We Serve

Allen TX, Argyle TX, Arlington TX, Aubrey TX, Carrollton TX, Celina TX, Coppell TX, Dallas TX, Decatur TX, Denton TX, Euless TX, Flower Mound TX, Fort Worth TX, Frisco TX, Grand Prairie TX, Grapevine TX, Irving TX, Justin TX, Krum TX, Lewisville TX, Little Elm TX, McKinney TX, Northlake TX, Plano TX, Ponder TX, Prosper TX, Roanoke TX, Rhome TX, Southlake TX, Trophy Club TX, University Park TX

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